Refund & Return Policy

The short version

If something's wrong with your order, tell us and we'll make it right — refund, replace, or remake. Email hello@pawsitivelypaleo.com with your order number.

Damaged, wrong, or defective items

If your package arrives damaged, or we sent the wrong treat or the wrong dog's name on the label, email us with your order number and a photo. We'll send a replacement or refund you in full. You don't need to return the item.

Changed your mind

Unopened packages can be returned within 14 days of delivery for a refund of the item price.

Because our treats are food for animals, we can't accept opened or partially eaten packages back — nothing that has been opened can be resold. Return shipping is on you unless the item arrived damaged or wrong.

Personalized orders

Every order is labeled with your dog's name, so labels are printed to order. If the name we printed is wrong, we remake and reship at no cost to you.

Spotted a typo? Tell us within 24 hours of placing the order and we'll fix it before it ships.

How refunds are paid

Approved refunds go back to your original payment method within 5 business days of us receiving the return or approving it.

Shipping charges are refunded when the return was our fault (a damaged or wrong item). The $2.00 handwritten gift note is refunded with the order it belongs to.

Local delivery

Free local delivery within 4 miles follows the same terms. If we can't deliver in the window we promised, you can cancel for a full refund.

Food safety

We smoke, slice, and pack in small batches with no additives or fillers. If your dog doesn't take to a treat, tell us — we'd rather fix it than have you stuck with it.

Questions

Email hello@pawsitivelypaleo.com. We answer within a day, and you can reach us any time from the contact page.